These General Terms and Conditions of Sale and Use (T&Cs) govern all sales and use of services provided on the website felinoor.com. By accessing the site or placing an order, you unconditionally accept these terms and conditions.

Legal Information Felinoor
SIRET: 962 021 475 47853
Address: 12 Rue de l’Arsenal, 75004 Paris, France
Email: contact@felinoor.com
Phone: +33 1 87 54 96 02

Purpose These T&Cs aim to define the terms of sale and use of the products and services offered by Felinoor. They apply to all sales made on the site and the use of the site.

Products and Services We offer for sale cat trees and accessories for the well-being of your feline companion. Each product is accompanied by a detailed description highlighting its main features. Product images are for illustration purposes. Although we make every effort to ensure they are accurate, slight variations may occur.

Pricing The prices indicated on the website are in euros (€) and include all applicable taxes (VAT inclusive). Delivery fees are not included in the product prices and will be specified during the order process. Felinoor reserves the right to change its prices at any time but commits to applying the prices in effect at the time of the order.

Orders To place an order on our website, you must follow these steps:

• Select the desired product and add it to your cart.
• Complete your order by following the validation and payment process.
• A confirmation email will be sent once the order is validated. Felinoor reserves the right to refuse an order in case of payment issues or insufficient stock.

Payment Payment for your orders is processed via the following secure methods: credit card, PayPal, or any other method available during order validation. Payment is fully secured through protocols compliant with PCI-DSS standards. The order will be processed after full payment is received.

Delivery Delivery terms are detailed in our Delivery Policy. Orders are shipped within 24 to 48 hours and delivered within 3 to 4 working days via DHL. Delivery fees and delivery times are specified during the order validation. In case of delays or delivery issues, please contact us promptly at contact@felinoor.com.

Right of Withdrawal and Returns You have the right to withdraw from your order within 14 days of receiving it, in accordance with our Return Policy. If you are not satisfied with your product, you may return it for a refund or exchange, subject to the conditions specified.

Legal Warranties All our products are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with articles L217-4 and following of the French Consumer Code. In case of defective or non-conforming products, you can contact us at contact@felinoor.com to exercise your rights.

Liability Felinoor undertakes to ensure access to the site and services whenever possible. However, we cannot be held responsible for temporary site interruptions or delivery delays due to external causes such as technical incidents, natural disasters, or strikes.
Similarly, Felinoor will not be held liable for any indirect damage resulting from the use of the products sold.

Use of the Site Use of the website felinoor.com is subject to these Terms of Use (T&Us). You agree to use the site only for lawful purposes and in accordance with the conditions described herein. You undertake not to access or attempt to fraudulently access the site’s systems.
We reserve the right to suspend or terminate access to any user who breaches these rules or causes damage to the site.

Intellectual Property All content on the website felinoor.com, including texts, images, graphics, logos, and videos, is the exclusive property of Felinoor or its partners and is protected by intellectual property law. Any unauthorized reproduction, distribution, or use is strictly prohibited.

Personal Data We collect and process your personal data in accordance with our Privacy Policy. You have rights over your personal data, including the right to access, rectify, and delete it. For any inquiries regarding your personal data, you can contact us at contact@felinoor.com.

Applicable Law and Dispute Resolution These T&Cs are governed by French law. In case of a dispute, an amicable solution will be sought before any legal action. If no agreement is reached, French courts will have jurisdiction to resolve the dispute.