At Felinoor, we are committed to providing you with fast and reliable delivery service. Please read our delivery policy carefully to understand the terms and timelines associated with shipping your orders.

Delivery Areas
We deliver exclusively within mainland France. If you are located in a different region, please contact us before placing an order to discuss possible delivery options.

Carrier
All our deliveries are made via DHL, a trusted carrier, to ensure the speed and safety of your parcels.

Delivery Times
Orders are generally shipped within 24 to 48 hours after confirmation of your order. Once shipped, you will receive your parcel within 3 to 4 business days.
Please note that delivery times may vary depending on your location and external factors (public holidays, weather conditions, etc.).

Delivery Fees
Shipping costs are calculated based on the weight of your order and the delivery address. The exact cost will be displayed during the checkout process, before finalizing your purchase.

Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number. You can track your parcel in real-time on the DHL website using the tracking link provided.

Delivery Issues
If you encounter any issues with the delivery of your order (damaged parcel, late delivery, etc.), please contact us immediately at contact@felinoor.com or call +33 1 87 54 96 02. We will work with DHL to resolve the issue as quickly as possible.

Delivery Address
Please ensure that the delivery address you provide is correct and complete. Felinoor cannot be held responsible for delays or failed deliveries due to an incorrect or incomplete address.

Absence at Delivery
In case of absence during the delivery attempt, the carrier will leave a delivery notice with instructions on how to retrieve your parcel. You will then be able to reschedule the delivery or collect the parcel from the nearest pick-up point.

Return and Refund Policy
If you wish to return a product, please refer to our return policy for the applicable terms.